Customer Success Manager, EDU

Job Summary

Focused on enabling universities to achieve meaningful outcomes, the full-time remote Customer Success Manager, EDU will manage a portfolio of higher education clients, guiding them through implementation, adoption, and ongoing success with the platform.

Key responsibilities

• Manage onboarding and implementation processes for a portfolio of EDU clients, ensuring a smooth transition and successful adoption of the platform
• Build and maintain strong relationships with senior stakeholders, acting as a trusted advisor to drive customer success and retention
• Conduct regular check-ins and training sessions to track progress, identify risks, and promote the effective use of the platform

Required qualifications

• 5+ years of Customer Success or Account Management experience in EdTech or technology companies focused on higher education
• Deep understanding of higher-education personas and their specific challenges, gained through relevant experience
• Proven track record of leading successful implementations and delivering effective training to end-users
• Strong ability to build consultative relationships with senior stakeholders, including Provosts and Deans
• A strategic, data-driven approach to account management, with experience analyzing metrics to drive customer retention and growth