Customer Success Manager - EMEA

Job Summary

A company is looking for a Manager of Customer Success for the EMEA region.

Key Responsibilities

• Lead and develop a team of Customer Success Managers, fostering a strong team culture
• Manage the EMEA renewal and expansion book, tracking key metrics and ensuring financial accountability
• Implement and adapt the company's Customer Success operating model to the EMEA region while driving AI adoption

Required Qualifications

• 5+ years of experience in Customer Success or Account Management, with at least 2 years in a management role
• Proven experience managing a team against retention and growth targets
• Strong background in SaaS, eCommerce, or digital marketing, with a data-driven approach
• Experience building or scaling a Customer Success function in a high-growth environment
• Knowledge of EMEA markets and fluency in one European language in addition to English is a plus