Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Apr 16, 2024
This job expires in: 0 days
Job Summary
A company is looking for a Customer Success Manager, Enterprise
Key Responsibilities:
- Build and nurture strong relationships with key clients, acting as their primary point of contact for strategic guidance and support
- Oversee timely contract renewals and negotiations, and identify upsell opportunities based on customers evolving needs and our product offerings
- Represent the voice of the customer to provide insights to the product and development teams, contributing to continuous improvement and innovation
Required Qualifications:
- 7+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting roles
- Proven experience in driving customer retention and expansion
- Experience working with Salesforce and other CRM or GTM systems
- Experience in SaaS, technology, or software industries is preferred
