Job Summary

A company is looking for a Customer Success Manager in the EV Charging/IoT industry.

Key Responsibilities:

• Act as the key contact for clients post-sale to implement solutions effectively
• Manage customer experience through onboarding and account management
• Use analytics to proactively reach out to clients to boost product adoption rates

Required Qualifications:

• Bachelor's degree or equivalent relevant experience
• 4+ years of work experience in a customer-facing role in software, charging, or fleet management
• 2+ years of experience with SaaS products and charging hardware, electric vehicles, public/private fleet operations, charging infrastructure, and mobility
• 2+ years of project management experience in real-world scenarios
• 2+ years of experience utilizing a CRM tool (i.e., Salesforce)