Customer Success Manager, Fed/SLED

Job Summary

Managing a portfolio of customer relationships, the full-time remote Customer Success Manager, Fed/SLED will ensure client satisfaction and success while maximizing value realization from the platform, acting as a trusted advisor in driving adoption and identifying upsell opportunities.

Key responsibilities

• Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
• Serve as the customer advocate, delivering Business Reviews and driving adoption of platform features
• Develop and execute strategic success plans that align with customer goals and engage senior decision makers

Required qualifications

• 5+ years of Customer Success experience, ideally in enterprise SaaS
• Proven track record managing executive relationships (CIO, CISO, or equivalent)
• Demonstrated success in driving customer adoption, retention, and growth
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Strong technical aptitude with enterprise software and networking technologies