Customer Success Manager for Schools

Job Summary

A company is looking for a Customer Success Manager (Schools).

Key Responsibilities

• Serve as the primary point of contact for schools during onboarding and launch
• Track and monitor product usage trends, ensuring schools meet activation and usage metrics
• Build trusted relationships with school leaders and proactively address concerns

Required Qualifications

• Experience in Customer Success, Account Management, or similar customer-facing roles
• Strong relationship-building and stakeholder management skills
• Ability to manage multiple school relationships simultaneously
• Data-driven mindset with the ability to monitor usage metrics and drive action
• Comfort collaborating cross-functionally with District CSMs and Support teams