Customer Success Manager - German

Job Summary

A company is looking for a Customer Success Manager II - German Speaking.

Key Responsibilities

• Support the customer journey phases: onboarding, adoption, business reviews, and renewals
• Lead onboarding experiences and ensure customer requirements are met within timelines
• Identify risks to customer goals and develop risk mitigation plans in collaboration with internal teams

Required Qualifications

• 5+ years of experience in technical account management, customer success, or post-sales roles in technology
• Fluency in German
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT)
• Ability to uncover problems and translate technical requirements to internal teams
• Knowledge of APIs and their functionality