Customer Success Manager (German)

Job Summary

Acting as the primary point of contact for mid-market and SMB customers, the full-time remote Customer Success Manager (German Speaking) will manage renewals, drive product adoption, and build executive-level relationships to enhance customer satisfaction and long-term partnership value.

Key responsibilities

• Build and nurture relationships with customers, acting as a trusted advisor to influence business outcomes
• Own the end-to-end renewals process, including negotiating pricing and managing renewal forecasting
• Drive product adoption through successful onboarding and engagement, developing customer success stories and metrics

Required qualifications

• Experience in renewals, Account Management, or Customer Success with mid-market or SMB customers
• Proven track record managing large, complex portfolios in a covered CSM model
• Bachelor's degree required; MBA preferred
• Fluency in German is required
• Proficiency in Salesforce, Gainsight, and other CRM/Success platforms