Customer Success Manager - German Speaking

Job Summary

A company is looking for a Customer Success Manager II - German Speaking.

Key Responsibilities

• Support the customer journey phases including onboarding, adoption, business reviews, and renewals
• Translate technical customer needs to internal teams and provide feedback on product enhancements
• Manage account health and develop strategies for renewals and expansion opportunities

Required Qualifications

• 5+ years of experience in technical account management, customer success, or post-sales roles in technology
• Fluent in German
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT, etc.)
• Ability to uncover problems and translate technical requirements to internal teams
• Knowledge of APIs and their functionality