Customer Success Manager - Global Accounts

Job Summary

A company is looking for a Customer Success Manager - Global Accounts.

Key Responsibilities:

• Create and maintain successful partnerships with large customers, ensuring maximum value from the platform and services
• Provide product enablement, recommendations, and best practices to address customer business goals and needs
• Manage the end-to-end customer experience, including account strategy, relationships, and retention

Qualifications:

• Experience in Customer Success, Account Management, or Solutions Consulting in the customer experience space
• Deep experience within customer success and/or account management
• Experience with SaaS (UX Research, Analytics, Data Visualization preferred) in a customer-facing role across B2B accounts
• A firm understanding of User Experience (UX) and Customer Experience (CX) principles
• Proven experience leading cross-functional initiatives with customers and driving account growth