Customer Success Manager, GovCon
Job Summary
Owning the customer relationship for approximately 40 to 50 mid-market GovCon accounts, the full-time Customer Success Manager will focus on driving adoption and value realization, maintaining account health, and building strong partnerships, all while working remotely.
Key Responsibilities:
- Building and executing value realization plans for each account and delivering quarterly business reviews
- Maintaining strong health scores and surfacing risks early to ensure customer success
- Building relationships with customers and collaborating with cross-functional teams to address client needs
Required Qualifications:
- 5+ years in GovCon business development or related roles
- 2+ years in a customer-facing role responsible for client outcomes
- Strong analytical skills to assess account health through usage data
- Excellent written communication skills for effective client interaction
- Bachelor's degree in Business, Communications, or a related field
Complete Job Description
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