Customer Success Manager - Healthcare

Job Summary

Driving customer success in a remote full-time capacity, the Customer Success Manager - Healthcare Risk Adjustment will manage client relationships, ensure successful platform adoption, and facilitate business growth through strategic partnerships and collaboration across teams.

Key responsibilities:

• Build and maintain strategic partnerships with high-revenue customers, focusing on the ACA HHS CMS RADV Initial Validation Audit
• Ensure successful adoption of the Reveleer platform by understanding customer goals and workflows while coordinating with internal teams
• Utilize Gainsight to monitor customer health, create success plans, and document progress towards program goals

Required qualifications:

• Bachelor's Degree preferred or equivalent work experience required
• 5+ years of experience in a Health Plan or customer-facing vendor management role, specifically in Risk Adjustment
• Minimum two years of experience in account management related to HHS RADV Initial Validation Audit
• Strong project management skills with the ability to manage multiple customer requests and project plans
• Proficiency in MS Office, with advanced skills in Excel