Customer Success Manager - Higher Education

Job Summary

Owning a portfolio of post-implementation accounts, the full-time remote Customer Success Manager - Higher Education will build strong customer relationships, drive retention and revenue growth, and support AI-enabled initiatives in a hands-on, execution-focused role.

Key responsibilities

• Act as the primary point of contact for relationship management and ongoing success of post-implementation accounts
• Monitor customer health metrics and take proactive actions to enhance retention and outcomes
• Facilitate regular meetings with customers, providing actionable insights and coordinating with cross-functional teams to resolve escalations

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS environment
• Background in higher education SaaS preferred, with healthcare SaaS as a strong secondary option
• Demonstrated history of quota attainment and revenue contribution in a customer success capacity
• Proven job stability with at least one tenure of 3-5 years
• Data-driven mindset with the ability to leverage customer health metrics and feedback for strategic decisions