Customer Success Manager I

Job Summary

A company is looking for an IT Project Manager I (Customer Success Manager I) to enhance digital health experiences.

Key Responsibilities

• Support customer adoption of digital health tools and manage onboarding and training for healthcare providers
• Monitor customer engagement and gather feedback to inform improvements in service delivery
• Collaborate with cross-functional teams to enhance user experiences and resolve technical issues

Required Qualifications

• Bachelor's degree in Computer Science or a related field; preferred in healthcare administration or IT
• 5+ years of relevant experience, including 3 years in a leadership role
• Experience in customer support or patient/provider engagement in healthcare settings
• Familiarity with EHR platforms and healthcare technology products
• Understanding of patient data privacy regulations and healthcare processes