Customer Success Manager II

Job Summary

A company is looking for a Customer Success Manager II to manage customer relationships and ensure successful outcomes in the education technology sector.

Key Responsibilities

• Manage a portfolio of accounts, developing strategies to support customer goals
• Collaborate with cross-functional teams to enhance customer experience and drive product adoption
• Analyze customer feedback and success metrics to provide insights for product and experience improvements

Required Qualifications

• 2-3 years of experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Proven track record of meeting/exceeding goals and targets
• Excellent business development and negotiating skills
• Experience within a SaaS education company is a plus