Customer Success Manager II

Job Summary

A company is looking for a Customer Success Manager II to manage customer accounts and ensure exceptional experiences with their platform.

Key Responsibilities

• Independently manage a portfolio of customer accounts, executing strategies to support their goals
• Collaborate with cross-functional teams to drive customer success and revenue growth
• Analyze customer feedback and success metrics to provide insights for product strategy improvements

Required Qualifications

• 2-3 years of experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Proven track record of meeting or exceeding goals and targets
• Excellent business development and negotiation skills
• Experience in a SaaS education company is a bonus