Customer Success Manager II

Job Summary

A company is looking for a Customer Success Manager II, SMB - Account Strategy.

Key Responsibilities

• Engage customers in real-time to understand their needs and ensure long-term success
• Lead consultative retention conversations and navigate complex customer discussions
• Document interactions and leverage data to inform retention strategies

Required Qualifications

• 2+ years of experience in Account Management, Customer Success, or retention-focused roles
• Experience in high-volume environments with adherence to service levels
• Ability to navigate complex customer conversations with professionalism
• Data-driven mindset with the ability to interpret account insights
• Proven ability to operate independently in a fast-paced environment