Customer Success Manager II
Job Summary
Owning the health, adoption, retention, and growth of a book of Small Business (SMB) accounts, the remote Customer Success Manager II will serve as the primary point of contact for HR benefits leaders, conducting regular check-ins and monitoring success metrics to ensure customer satisfaction and identify expansion opportunities.
Key responsibilities
- Manage a portfolio of SMB accounts, serving as the main liaison for HR benefits leaders
- Conduct regular business reviews and check-ins to align on goals and track program performance
- Monitor success metrics to identify risks and support the renewal cycle for accounts
Required qualifications
- Bachelor's degree
- 3+ years of experience in customer success, account management, or customer support in a technology environment
- Proven track record of managing a book of business with strong retention outcomes
- Experience presenting to HR benefits leaders with an empathetic communication style
- Proficiency with Salesforce or another CRM
Complete Job Description
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