Customer Success Manager III

Job Summary

A company is looking for a CSM III to support new and existing customers in the Mid-market segment.

Key Responsibilities

• Support existing customers to ensure retention and increase member engagement
• Act as a trusted advisor to HR benefits leaders, communicating the value of the product
• Develop customer success strategies and proactively source opportunities for relationship expansion

Required Qualifications

• Bachelor's degree
• 5+ years of experience in customer success, customer support, or account management in a high-growth technology environment
• Experience managing complex projects and coordinating with cross-functional teams
• Experience with Salesforce or other CRM
• Familiarity with HR benefits leaders is preferred, but not required