Customer Success Manager III

Job Summary

Managing a portfolio of District and School level accounts, the full-time remote Customer Success Manager III will drive successful implementations, ensure customer satisfaction, and collaborate with cross-functional teams to support clients in achieving their educational goals.

Key responsibilities

• Independently manage a book of business, executing on SOPs and developing proactive strategies to support customers
• Facilitate strategic customer conversations to align product value propositions with customer goals and drive product adoption
• Analyze customer feedback and success metrics to provide actionable insights for product strategy and customer experience improvements

Required qualifications

• 2-3 years of experience in Customer Success required
• Strong understanding of the K12 education competitive landscape
• Excellent organizational, analytical, and detail-oriented thinking skills
• Proven track record of meeting/exceeding goals and delivering outcomes to customers
• Strong interpersonal and communication skills, including presentation abilities