Customer Success Manager, IL

Job Summary

Managing relationships with Community Connect partners, the full-time salaried Customer and Financial Success Manager, Epic Community Connect will monitor revenue cycle performance, ensure support commitments are met, and facilitate communication to drive long-term value in a remote work environment.

Key responsibilities

• Monitor overall revenue cycle performance at Community Connect sites
• Ensure UChicago Medicine delivers on support commitments and address any barriers
• Develop and optimize relationships with Community Connect partners, serving as their main point of contact

Required qualifications

• Bachelor's degree in business, IT, or a healthcare-related field required
• 2 years of hands-on Epic experience
• Exhibits a high degree of customer service and teamwork
• Demonstrated ability to balance multiple priorities and meet time-based objectives
• Strong organizational skills and effective communication abilities