Customer Success Manager - Japan

Job Summary

A company is looking for a Customer Success Manager - APAC/Japan.

Key Responsibilities:

• Serve as the primary resource for internal and external client inquiries related to accounts
• Collaborate with Operations teams across regions to ensure effective customer support and insights
• Identify and escalate urgent situations arising from customer and internal inquiries throughout campaign stages

Required Qualifications:

• 2+ years of related experience in customer support, preferably in demand generation or direct database marketing
• Fluent in Japanese
• Experience with database products and services
• Ability to learn and operate SaaS platforms, including Salesforce and Qlik
• Strong self-motivation and independence in work