Customer Success Manager - Japan
Job Summary
Managing post-launch relationships, the full-time Customer Success Manager - Japan will ensure customer satisfaction and success for enterprise clients in the Japanese financial industry, focusing on onboarding, activation, and retention in a remote capacity.
Key responsibilities
- Act as the primary contact for B2B/enterprise customers, overseeing their lifecycle from onboarding to renewal
- Develop and execute customer success strategies, fostering strong relationships and aligning on business goals
- Collaborate cross-functionally to communicate account health and influence product and operational priorities
Required qualifications
- Native-level Japanese and business-level English proficiency
- 4-6 years of experience in customer success or account management within the Japanese financial industry
- Experience in fintech or related financial services, with an understanding of trading workflows
- Familiarity with SaaS, APIs, and technology-driven financial services
- Self-motivated and adaptable, thriving in a fast-paced remote environment
Complete Job Description
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