Customer Success Manager, LATAM
Job Summary
Owning the full customer lifecycle for a portfolio of LATAM enterprise accounts, the full-time Customer Success Manager, LATAM will build deep relationships with stakeholders, drive platform adoption, and translate AI investments into measurable business outcomes in a remote capacity.
Key responsibilities
- Manage onboarding, renewal, and expansion for enterprise accounts while acting as a trusted advisor
- Define success metrics and adoption milestones, translating platform usage into business outcomes
- Lead business reviews and identify expansion opportunities, collaborating with sales and cross-functional teams
Required qualifications
- 4 - 7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company
- Fluency in Portuguese and English; Spanish proficiency strongly preferred
- Proven track record of managing customer outcomes, including activation, adoption, retention, and expansion
- Experience navigating complex, multi-stakeholder environments with enterprise accounts
- Technical fluency to collaborate effectively with engineering stakeholders
Complete Job Description
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