Customer Success Manager Lead

Job Summary

A company is looking for a Customer Success Manager, Lead (Remote).

Key Responsibilities:

• Lead and develop a team of Customer Success Managers (CSMs) to enhance the customer experience
• Develop and implement strategies for customer retention, product adoption, and account expansion
• Cultivate strong relationships with key stakeholders and serve as the senior point of contact for escalations

Required Qualifications:

• Bachelor's degree in Business, Communication, or a related field
• 5+ years of experience in a Customer Success role within a B2B SaaS environment, with at least 2 years in a people leadership position
• Proven track record in customer relationship management, team leadership, and achieving customer success metrics
• Strong understanding of managing SaaS solutions within highly regulated environments at the enterprise level (nice to have)