Customer Success Manager Lead

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Customer Success Manager, Lead (Remote).

Key Responsibilities:
  • Lead and develop a team of Customer Success Managers (CSMs) to enhance the customer experience
  • Develop and implement strategies for customer retention, product adoption, and account expansion
  • Cultivate strong relationships with key stakeholders and serve as the senior point of contact for escalations
Required Qualifications:
  • Bachelor's degree in Business, Communication, or a related field
  • 5+ years of experience in a Customer Success role within a B2B SaaS environment, with at least 2 years in a people leadership position
  • Proven track record in customer relationship management, team leadership, and achieving customer success metrics
  • Strong understanding of managing SaaS solutions within highly regulated environments at the enterprise level (nice to have)

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