Customer Success Manager Lead

Job Summary

Leading a team of Customer Success Managers, the full-time remote Customer Success Manager Lead will oversee client retention and portfolio health while directly managing a small portfolio of self-serve customers, combining hands-on account leadership with team development and operational excellence.

Key responsibilities

• Lead and develop a high-performing team focused on client retention and revenue growth
• Set and track quarterly revenue targets and retention metrics while coaching CSMs on strategic account plans
• Directly manage a portfolio of self-serve advertising clients, handling onboarding, performance optimization, and renewals

Required qualifications

• 5+ years of experience in account management or campaign strategy within the adtech or marketing technology space
• 3+ years of experience managing and developing high-performing teams
• Proven track record managing self-serve advertising clients with full ownership of onboarding and renewals
• Deep understanding of Real-Time Bidding (RTB), DSPs, and programmatic advertising fundamentals
• Strong ability to communicate technical concepts and drive client success through strategic planning