Customer Success Manager, Legal

Job Summary

A company is looking for a Customer Success Manager, Global and Large Law.

Key Responsibilities

• Develop tailored use cases in collaboration with customers to address specific business challenges
• Drive adoption of solutions by integrating use cases into customer workflows and providing strategic guidance
• Build strong relationships with customers, proactively addressing their needs and advocating for their feedback within the company

Required Qualifications

• A law degree or substantial experience working with large law firms or legal professionals
• Experience in Customer Success, Account Management, or a related role, preferably in SaaS or subscription-based models
• Proven ability to understand and recommend tailored solutions for customer-specific use cases
• Familiarity with legal technology or AI-driven platforms
• Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams