Customer Success Manager, OaaS

Job Summary

A company is looking for a Customer Success Manager, OaaS.

Key Responsibilities

• Manage a team of technology transfer operations staff performing managed services work under billable service contracts
• Coordinate and provide leadership and training for new and existing staff
• Project manage and track work to ensure fulfillment of contracts and maintenance of target margins

Required Qualifications

• 7+ years of experience in managing technology transfer office operations
• Team line management experience
• Proven track record of establishing and maintaining excellent client relationships
• Strong leadership qualities
• Existing network of contacts across the technology transfer community