Customer Success Manager Revenue Cycle

Job Summary

A company is looking for a Customer Success Manager, Revenue Cycle.

Key Responsibilities:

• Support new customers through onboarding process for quick processing of production claims and eligibility checks
• Provide ongoing support to existing customers via dedicated channels, triaging requests for assistance
• Contribute to documentation, identify product gaps, and utilize data to enhance customer experience

Qualifications:

• 4+ years of experience in revenue cycle management within digital health
• Experience in customer-facing roles such as customer success, account management, or product management
• Subject matter expertise in RCM processes like eligibility checks, claim submission, and ERA processing
• Resourceful, self-motivated, and able to work independently with a proactive approach
• Ability to match the organization's fast-paced environment and prioritize customer relationships