Customer Success Manager - Southern Europe

Job Summary

Owning the technical depth and commercial outcomes for key customers, the full-time Customer Success Manager - Southern Europe will manage onboarding, enablement, and growth for ElevenLabs' platform while driving revenue retention and expansion in a remote role based in Spain or Italy.

Key responsibilities

• Manage onboarding and enablement processes for customers, ensuring effective deployment of ElevenLabs' products
• Drive commercial outcomes by owning renewals, upsells, and identifying expansion opportunities within a defined book of business
• Collaborate cross-functionally with Sales, Engineering, and Product teams to translate technical wins into revenue growth

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS or AI/ML products
• Fluency in Spanish and/or Italian, with a preference for both, and English
• Proven ability to manage a defined book of business and drive revenue outcomes
• Experience with API integrations and familiarity with deploying AI agents
• Strong problem-solving and analytical skills, with a builder mindset and ability to thrive in ambiguity