Customer Success Manager (Spanish)

Job Summary

A company is looking for a Customer Success Manager (Spanish Speaking) to work remotely within the LATAM region.

Key Responsibilities

• Drive platform adoption and ensure customers realize maximum value from the solutions
• Develop strong relationships to increase customer retention and satisfaction
• Handle client escalations and provide ongoing engagement and support

Required Qualifications

• 3-5 years of experience as a Customer Success Manager in the SaaS industry
• Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Ability to manage a large portfolio of mid-market accounts (100-200 accounts)
• Native-level proficiency in both English and Spanish
• Experience with Salesforce and Zendesk is a plus