Customer Success Manager - State Licensed
Job Summary
Managing a portfolio of high-value customers, the full-time remote Customer Success Manager - State Licensed will ensure clients achieve significant returns on their investment by providing strategic guidance, addressing technical and business concerns, and fostering trusted relationships with stakeholders.
Key responsibilities
- Own the end-to-end Signature Success experience for a portfolio of high-value customers, coordinating deliverables and tracking health metrics
- Build and maintain trusted relationships with business and technical stakeholders, aligning Salesforce capabilities with customer priorities
- Proactively identify adoption gaps and deliver tailored recommendations to enhance feature utilization and platform performance
Required qualifications
- 3+ years of experience in Customer Success, SaaS platform management, or a related field
- Hands-on experience with Salesforce Service Cloud and its features
- Ability to translate complex technical concepts into clear business terms
- Experience working with customers in regulated or complex industries such as K-12 or higher education
- Legal authorization to work in the U.S. is required; company visa sponsorship is not available
Complete Job Description
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