Customer Success Manager, Texas

Job Summary

Acting as the primary liaison for customers, the full-time remote Customer Success Manager in Texas will focus on onboarding, adoption, and driving measurable outcomes while building strong relationships and collaborating with internal teams.

Key responsibilities

• Develop strategic relationships with assigned customers, guiding platform adoption and success planning
• Deliver regular business reviews, communicating ROI and aligning on success metrics to support retention and expansion
• Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to resolve issues

Required qualifications

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success or support roles
• Proven ability to manage large customer portfolios and develop long-term relationships at the executive level
• Strong problem-solving skills with experience in resolving escalations while maintaining a positive customer experience
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience