Customer Success Manager US DOD Air Force

Job Summary

A company is looking for a Customer Success Manager for US DOD, Air Force

Key Responsibilities:

• Expand First Alert adoption and drive successful customer outcomes within assigned portfolio
• Collaborate with Client Engagement Executives to develop strategies for portfolio growth
• Design and implement programs integrating First Alert into customer workflows

Required Qualifications:

• Bachelor's degree or equivalent experience in a related field
• 5-8 years of customer success/account management experience or military support experience
• Experience supporting the public sector, specifically US Department of Defense
• Knowledge of publicly available information and real-time alerting needs of public sector organizations
• Ability to communicate complex concepts to various audiences