Customer Success Manager (WI or IL)

Job Summary

Building and maintaining strong client relationships, the full-time Customer Success Manager (WI or IL) will ensure successful adoption of services, drive customer satisfaction and retention, and lead business reviews, all while working remotely.

Key responsibilities

• Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships
• Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth
• Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn

Required qualifications

• 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry
• Prior experience working with or for a Worker's Compensation carrier, Third Party Administrator (TPA), or in a Public Sector HR role
• Proven experience managing portfolio accounts, including implementations and long-term relationship management
• Strong project management skills with the ability to balance multiple priorities and stakeholders
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar)