Customer Success Operations Analyst

Job Summary

A company is looking for a Principal Customer Success Operations Analyst.

Key Responsibilities

• Manage customer success operations processes, identifying improvement opportunities and implementing solutions
• Build and maintain customer analytics systems, creating health scoring models and performance dashboards
• Optimize customer success technology stack, recommending enhancements and configuring automation workflows

Required Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• Excellent analytical skills to identify and correlate metrics relevant to customer goals
• Project management capabilities and change management skills
• Experience interacting with senior leadership and managers
• Experience as an end-user of a Customer Success Platform or CRM