Customer Success Operations Analyst

Job Summary

A company is looking for a Customer Success Operations Analyst.

Key Responsibilities

• Audit customer success processes and workflows to identify and fix inefficiencies
• Build and maintain dashboards and reports in Salesforce for tracking performance metrics
• Support the operational cadence for renewals and risk management while driving AI transformation in the team

Required Qualifications

• 2-4 years of experience in CS Ops, RevOps, Sales Ops, or a related role at a B2B SaaS company
• Proficiency in using AI tools in daily work
• Strong analytical skills with the ability to identify patterns in data
• Hands-on experience with Salesforce, specifically in building reports and dashboards
• Advanced spreadsheet skills for data cleaning and structuring