Customer Success Operations Associate

Job Summary

A company is looking for a Customer Success Operations Associate to optimize internal processes and support clients in healthcare technology.

Key Responsibilities

• Develop an advanced understanding of applications and resolve complex customer issues
• Act as an escalation point for complex support issues triaged by support analysts
• Document and train the Customer Success team on new or updated processes

Required Qualifications

• 5+ years of experience in customer service or project management, preferably in healthcare technology or SaaS
• 3+ years of experience in creating and optimizing standard operational procedures
• Strong experience in technical troubleshooting and problem-solving using SQL
• Experience with clinical documentation improvement (CDI) software or related healthcare applications
• Proficient in Jira or similar ticketing tools for issue tracking and operational support