Customer Success Operations Contractor

Job Summary

A company is looking for a Customer Success and Support Operations Contractor.

Key Responsibilities

• Process customer renewals end-to-end in Salesforce, following established workflows
• Support Tier 1 ticket handling in Zendesk by triaging, routing, and resolving common issues
• Maintain data accuracy across tools and contribute to documentation and process improvement

Required Qualifications

• 3-5 years of experience in support, customer success, sales operations, or revenue operations
• Hands-on experience with Salesforce and high-volume data work
• Proficiency in Excel or Google Sheets for reporting and tracking
• Familiarity with Zendesk or a comparable support platform
• Availability to overlap with US business hours (PST or EST preferred)