Customer Success Operations Lead

Job Summary

A company is looking for a Customer Success Operations & Insights Lead.

Key Responsibilities

• Manage Gainsight administration, including user management, health scores, and data quality
• Design and report on Smartsheet solutions for project management and integrate with source systems
• Produce executive-level client reports and maintain a library of client case studies

Required Qualifications, Training, and Education

• Experience with Gainsight administration and user management
• Proficiency in Smartsheet solution design and reporting
• Strong background in data governance and quality management
• Ability to synthesize qualitative insights into actionable narratives
• Experience in cross-functional collaboration and project management