Customer Success Operations Lead

Job Summary

As the Customer Success Operations Lead, this full-time remote position will manage key operational initiatives for the Customer Success and Solutions organization, focusing on analysis, execution, and optimization to enhance customer experience.

Key responsibilities

• Collaborate with CS leadership to improve operational processes and streamline workflows
• Build dashboards and analyze key metrics to provide insights and recommendations for customer retention and expansion
• Lead end-to-end operational initiatives, from strategy development to implementation and measurement of success

Required qualifications

• Proven experience in Customer Success Operations, Sales Operations, or Revenue Operations
• Strong analytical skills with the ability to derive actionable insights from data
• Extensive project management experience handling multiple cross-functional projects
• Technical proficiency in CRMs, preferably Salesforce, and customer success platforms like Zendesk
• Excellent communication skills to bridge technical requirements and leadership needs