Customer Success Operations Lead

Job Summary

A company is looking for a Customer Success Operations Lead.

Key Responsibilities:

• Create strategies to drive adoption and engagement throughout the customer journey
• Manage day-to-day billing operations and metrics
• Analyze and create processes for proactive outreach to improve retention, upsells, and win-backs

Required Qualifications:

• 3+ years of experience working with customer success teams in a SaaS environment
• Passion for designing processes that scale
• Ability to break down and solve complex problems
• High degree of ownership over their work
• Clear communicator with professional presence and influence