Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Sep 11, 2023
This job expires in: 14 days
Job Summary
A company is looking for a Customer Success Operations Lead.
Key Responsibilities:
- Create strategies to drive adoption and engagement throughout the customer journey
- Manage day-to-day billing operations and metrics
- Analyze and create processes for proactive outreach to improve retention, upsells, and win-backs
Required Qualifications:
- 3+ years of experience working with customer success teams in a SaaS environment
- Passion for designing processes that scale
- Ability to break down and solve complex problems
- High degree of ownership over their work
- Clear communicator with professional presence and influence
