Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities:

• Lead CS program improvements to impact critical metrics such as Net Revenue Retention (NRR) and Gross Retention Rate (GRR)
• Develop and execute strategies to optimize the customer success journey, ensuring a seamless and delightful experience for our customers
• Track, analyze, and report on relevant metrics and key performance indicators to measure the success and impact of customer success initiatives

Required Qualifications:

• 7+ years of relevant job experience required, less needed with degree
• Demonstrated effective operational rigor in current and previous roles
• Deep understanding of customer success principles, processes, and best practices
• Familiarity with digital engagement strategies and methodologies is a plus
• Technical expertise in system administration strategy, software development tools, practices, and methodologies