Customer Success Operations Manager

Job Summary

A company is looking for a Manager of Customer Success Operations & Strategy.

Key Responsibilities

• Manage and enhance day-to-day operations of the Customer Success organization
• Translate high-level strategies into scalable operational processes and workflows
• Monitor key performance metrics and address inefficiencies in Customer Success operations

Required Qualifications

• 5+ years of experience in Revenue Operations, Sales/CS Strategy, or Business Operations
• 2+ years of management experience with a focus on developing and coaching team members
• Deep experience with Salesforce and Gainsight
• Strong project management skills with a track record of executing complex initiatives
• Experience in a high-growth SaaS environment