Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager (Canada Only).

Key Responsibilities

• Lead the design, implementation, and launch of new Partner Success processes while collaborating with multiple teams
• Manage onboarding processes and ensure timely execution of time-sensitive workflows critical to daily operations
• Develop and maintain process documentation, troubleshooting resources, and training materials

Required Qualifications

• 4-5 years of experience in SaaS customer success operations, including building and maintaining automated workflows
• Demonstrated ability to lead large, complex projects
• Strategic and analytical thinker with a proactive approach to problem-solving
• Ability to learn new tools quickly and independently
• Experience managing new customer onboarding processes is a plus