Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to enhance systems and processes within the Customer Success organization.

Key Responsibilities

• Support the development and maintenance of core Customer Success processes
• Build and maintain dashboards and reports for customer health and performance tracking
• Assist in identifying at-risk customers and collaborate on risk-mitigation workflows

Required Qualifications

• 8-10 years of experience in Customer Success, CS Operations, or related roles in a SaaS environment
• Strong analytical skills with experience using BI tools (e.g., Tableau, Looker, Power BI)
• Experience working with Salesforce and customer-facing tools
• Strong project management and organizational skills
• Ability to collaborate cross-functionally with technical and non-technical stakeholders