Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager to enhance systems and processes within the Customer Success organization.

Key Responsibilities

• Support the development and refinement of core Customer Success processes
• Build and maintain dashboards and reports for customer health and performance insights
• Assist in identifying at-risk customers and improving workflows related to renewals

Required Qualifications

• 8-10 years of experience in Customer Success, CS Operations, or related roles in a SaaS environment
• Strong analytical skills and experience with BI tools
• Experience with Salesforce and customer-facing tools
• Strong project management and organizational skills
• Ability to collaborate cross-functionally in a fast-paced environment