Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager responsible for driving operational excellence across the Customer Success organization.

Key Responsibilities

• Serve as the cross-functional liaison for Customer Success, ensuring representation in various organizational conversations
• Analyze trends, risks, and opportunities from customer interactions, and build dashboards for operational performance visibility
• Create and maintain internal documentation for Customer Success processes and support the internal operating rhythm

Required Qualifications

• BA/BS Degree required
• 4+ years of experience in Customer Success Operations, Business Operations, or related fields
• Experience building dashboards using tools like Looker or Tableau
• Strong cross-functional collaboration experience, particularly with Product, Sales, and Delivery
• Experience supporting or enabling Customer Success teams in a SaaS environment