Customer Success Operations Manager

Job Summary

A company is looking for a Strategy & Operations, Customer Success professional.

Key Responsibilities

• Develop and refine processes, tools, and workflows to scale Customer Success operations
• Analyze business dynamics and provide insights on key metrics to refine Customer Success strategies
• Enhance the customer journey and support strategic planning and process improvements

Required Qualifications

• Experience in fast-growth SaaS environments, preferably in Customer Success or Revenue Operations
• Strong understanding of SaaS and financial literacy related to Customer Success benchmarks
• Proficiency in CRM reporting, with a preference for HubSpot experience
• Ability to work autonomously while managing multiple tasks and deadlines
• Self-starter with a strategic mindset and commitment to data accuracy