Customer Success Operations Manager

Job Summary

A company is looking for a Customer Success Operations Manager.

Key Responsibilities

• Design customer health scores and implement risk and renewal forecasting
• Standardize and automate customer success workflows and processes
• Own customer success reporting and collaborate with cross-functional teams for data integration

Required Qualifications

• 2-5+ years in Customer Success Operations, Revenue Operations, or related fields in B2B SaaS
• Experience in building health scoring and renewal forecasting
• Strong analytical skills with proficiency in dashboarding tools (e.g., Tableau, Looker, PowerBI)
• Fluency in CRM and customer success platforms, including automation tools
• Experience with lifecycle design and operational changes